Privacy Policy

1. Scope

This policy applies to information processed through AirConnect’s website, callback forms, call-based support interactions, and related service communications.

2. Information We Collect

• Identity & Contact Data: name, phone number, email.
• Service Data: flight preferences, routing details, support notes.
• Technical Data: IP address, browser/device metadata, interaction logs.

3. How We Use Information

• Deliver and improve customer support.
• Respond to user inquiries and callback requests.
• Maintain platform reliability and fraud prevention controls.
• Comply with legal and regulatory obligations.
• Support quality assurance and service training, including call recording where permitted by applicable law.

4. Information Sharing

We may share limited data with trusted vendors or travel service partners only when operationally necessary. We do not sell personal information for unrelated third-party marketing.

4.1 Call Recording & TCPA Notice

Calls to or from AirConnect may be recorded or monitored for quality assurance, training, and compliance purposes, where permitted by law. By calling us or requesting a callback, you consent to communications related to your support request in accordance with applicable U.S. telemarketing and privacy regulations, including TCPA where applicable.

5. Data Retention

Personal information is retained only for as long as reasonably necessary for service delivery, compliance, dispute handling, and lawful business needs.

6. Security Measures

AirConnect applies reasonable administrative, technical, and organizational safeguards. Despite these controls, no digital channel can guarantee absolute security.

7. Your Rights

Subject to applicable law, users may request access, correction, deletion, or portability of personal data, and may object to certain processing activities.

8. Cookies & Analytics

We may use cookies and analytics tools to understand usage trends and improve performance. Browser settings may allow users to limit cookie behavior.

9. International Transfers

When data is processed across jurisdictions, AirConnect applies reasonable safeguards consistent with applicable data protection requirements.

10. Children’s Privacy

Our services are not directed to children under the age required by local law. We do not knowingly collect personal information from children.

11. Policy Updates

We may revise this policy periodically. Updates will be posted on this page with a revised “Last Updated” date.

12. Contact

Privacy inquiries: privacy@airconnect.us